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Frequently Asked Questions

Have questions?  We have answers!  Check below for some of the most frequently asked questions (FAQ) about the Amadeus Hospitality Customer Conference

What is the cost of the conference?

  • Early Bird Fee: $695 (January 31, 2019)
  • Standard Fee: $895 (through May 5, 2019)
  • Advanced User Training Fee: $1,800 (limited space)

Visit Pricing & Conditions section for more information.

How can I pay for the conference?

Payment is due within 30 days of registration. The following forms of payment (in U.S. funds) are accepted: Check, VISA, MasterCard, Discover, or American Express. Credit Card payments are processed at the time of registration.

If paying by check, please allow two weeks for processing. Checks should be made payable to Amadeus Hospitality Americas, Inc. and sent to:

Amadeus Hospitality Americas, Inc.
Attn: AHCC 2019
75 New Hampshire Ave, Suite 300
Portsmouth, NH 03801

Please reference your confirmation number on the check to ensure payment is applied correctly.

I'm a vendor, can I attend?

We have limited sponsorship and vendor opportunities available.  Please contact us for more information.

What is included in the conference fee?

Full Conference Registration includes participation in all activities such as general sessions, breakout sessions, meals, events, and networking opportunities.

Note that accommodations and airport transfers are NOT included in this registration.

How do I register for the conference?

All registrations are processed online. We invite you to register here!

How do I book a hotel room?

Hotel accommodations for the May 8-10, 2019 customer conference can be booked online at this link. You can also book your room by calling into the property 800-546-7866 and mentioning the Amadeus Customer Conference. The group rate onsite at the Kimpton EPIC Hotel is $239. Our group code is KLF.

What is the last day to register?

Online registration closes on May 3, 2019. On-site registration is available throughout the duration of the conference.

What if I have to cancel or substitute a registration?


  • Cancellations received prior to March 1, 2019 will receive a full refund.
  • Cancellations received March 1, 2019 – May 1, 2019, will be subject to a $200 cancellation fee.
  • Cancellations received after May 1, 2019 are NON-REFUNDABLE.
  • Non-attendance or non-payment without notification will incur the full conference fee.


Substitutions within a company are acceptable and must be made prior to March 1, 2019.

What should I wear?

Dress is business casual.  Average temperatures in Miami in May are a low of 76°F and a high of 81°F.

I registered for the 2018 Conference, what happens now?

All existing registrations for the customer conference have been automatically moved to May 6-10, 2019.

I am registered for the Sales & Event Management Advanced User Training, what happens to my complimentary registration to the conference?

You will receive a complimentary registration to the May 6-10, 2019 conference.